Privacy Policy

Last updated: May 4, 2026

Twikkel B.V. ("we", "us", or "our"), a company registered in the Netherlands, operates the website at twikkel.com (the "Website"). This Privacy Policy explains how we collect, use, share, and protect your information when you use the Website and any related services.

1. Information We Collect

Information you provide

• Contact form submissions— when you submit the contact form, we collect your name, email address, business name, and message.
• Communications— if you contact us via email or WhatsApp, we collect the information you provide.

Information collected automatically

• Analytics data— we use Umami Analytics, which does not set cookies and does not track individuals. It records aggregate page views, referrers, browser type, and approximate country based on IP address. No personal data is stored.
• Technical data— standard server logs including IP address, browser type, and pages visited. These are not linked to any individual identity.

Information from third parties

• YouTube— episode videos are embedded using youtube-nocookie.com. No tracking cookies are set until you press play. Once you interact with the player, YouTube's own privacy policy applies.

We do not request or intend to collect any special categories of information such as health, race, religion, political opinions, sexual preferences, or orientation.

2. How We Use Your Information

• Respond to your contact form submissions and communications
• Understand how visitors use the Website through aggregate analytics
• Improve the Website and our services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers— third parties that help us operate the Website, including Resend (transactional email for contact form delivery) and Umami (privacy-focused analytics).
• WhatsApp / Meta— clicking a WhatsApp link sends you to Meta's WhatsApp service under their terms. We have no control over data Meta collects when you do.
• Legal requirements— when required by law, regulation, legal process, or governmental request.
• Safety and enforcement— to protect the rights, property, or safety of Twikkel B.V. or others, and to enforce our terms and policies.
• Business transfers— in connection with a merger, acquisition, reorganization, or sale of assets.

4. Cookies

The Website does not set any first-party cookies. Umami Analytics is cookie-free. YouTube embeds use youtube-nocookie.com and do not set cookies until you interact with the player. No cookie consent banner is required.

5. Data Retention

Contact form submissions are delivered to our email and retained in our mailboxes for as long as needed to respond and maintain the relationship. Analytics data is aggregated and contains no personal identifiers. We do not maintain a user database.

6. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or update of inaccurate information
• Request deletion or erasure of your personal information
• Object to or restrict the processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at hello@twikkel.com. We may need to verify your identity before processing your request.

8. Your US State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another US state with applicable privacy legislation, you may have additional rights regarding your personal information:

• Right to know— you may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to delete— you may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to correct— you may request correction of inaccurate personal information.
• Non-discrimination— we will not discriminate against you for exercising any of these rights.

To exercise your rights, contact us at hello@twikkel.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the Netherlands and the United States. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Website with a revised "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: hello@twikkel.com

Twikkel B.V. — Amsterdam, Netherlands — KvK 94307326